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Privacy Policy

                                                                       Last Updated: February 10, 2025

At GigoCloud.com ("we," "us," "our," or "Company"), we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.


1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Contact Information: Name, email address, phone number, and mailing address.

Account Information: Username, password, and other credentials used to access our services.

Billing Information: Credit card details, billing address, and payment history.

Technical Information: IP address, browser type, operating system, and device information.

Usage Data: Information about how you interact with our website and services, including pages visited, time spent, and actions taken.

1.2 Non-Personal Information

  • Aggregated or anonymized data that does not directly identify you.


2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our web hosting services.

  • To process transactions and send you related information, including invoices and payment confirmations.

  • To communicate with you, including responding to inquiries and providing customer support.

  • To improve our website, services, and user experience.

  • To send promotional emails, newsletters, and updates (you may opt out at any time).

  • To monitor and analyze usage and trends to improve our services.

  • To comply with legal obligations and enforce our terms and policies.


3. How We Share Your Information

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors, contractors, or partners who assist us in providing our services (e.g., payment processors, hosting infrastructure providers).

  • Legal Requirements: When required by law or to protect our rights, property, or safety, or that of others.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new owner.

  • With Your Consent: When you give us explicit permission to share your information.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.


4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data (e.g., payment information).

  • Regular security audits and vulnerability assessments.

  • Access controls and authentication mechanisms.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


5. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct or update inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information, subject to certain exceptions.

  • Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in the email or contacting us directly.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at info@gigocloud.com.


6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us analyze web traffic, remember your preferences, and improve our services.

You can control or disable cookies through your browser settings. However, doing so may affect your ability to use certain features of our website.


7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.


8. International Data Transfers

If you are accessing our services from outside Nigeria, please note that your information may be transferred to, stored, and processed in a country where data protection laws may differ from those in your jurisdiction. By using our services, you consent to such transfers.


9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.


10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Effective Date" at the top. Your continued use of our services after such changes constitutes your acceptance of the revised policy.


11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

GigoCloud.com
Email: info@gigocloud.com