The most common reason for this issue is that the files have been uploaded to the root directory of the hosting account instead of the public_html folder. For your website to be accessible online, all files required by the browser must be placed inside the public_html folder in your cPanel account.

To fix this:

1. Log in to your cPanel.

2. Navigate to the File Manager.

3. Move your website files from the root directory to the public_html folder.

Once the files are in the correct location, your website should load properly.

Feel free to reach out to support