Welcome to Gigocloud.com ("we," "our," "us"). By accessing or using our web hosting services, you agree to comply with and be bound by the following Terms of Service ("Terms"). Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our services.
By registering for, accessing, or using Gigocloud.com's services, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement. You also agree to comply with these Terms, our Privacy Policy, and any additional guidelines or policies we may provide.
Gigocloud.com provides web hosting, domain registration, cloud storage, and related services ("Services"). We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.
As a user of Gigocloud.com, you agree to:
Provide accurate and complete information during registration.
Maintain the security of your account credentials.
Use our Services only for lawful purposes and in compliance with all applicable laws and regulations.
Not engage in any activity that disrupts or interferes with our Services, servers, or networks.
Not use our Services to distribute malware, spam, or any malicious content.
Not engage in unauthorized access to other systems or networks.
You are prohibited from using our Services for:
Illegal activities, including but not limited to fraud, hacking, or distributing illegal content.
Hosting or distributing copyrighted material without proper authorization.
Sending unsolicited emails (spam) or engaging in phishing activities.
Running resource-intensive applications that negatively impact server performance.
Any activity that violates our Acceptable Use Policy (AUP).
All Services are billed in advance on a recurring basis (monthly, annually, etc.) unless otherwise stated.
You agree to pay all fees associated with your account, including taxes and surcharges.
Failure to pay may result in suspension or termination of your account.
Refunds are subject to our Refund Policy, which is available on our website.
Gigocloud.com guarantees a 99.9% uptime for our hosting services, excluding scheduled maintenance or circumstances beyond our control.
If we fail to meet this uptime guarantee, you may be eligible for credits as outlined in our SLA.
We reserve the right to suspend or terminate your account at any time for violations of these Terms or our Acceptable Use Policy.
You may cancel your account at any time by following the cancellation process outlined on our website.
Upon termination, all data associated with your account may be permanently deleted.
While we may provide backup services, you are solely responsible for maintaining backups of your data.
Gigocloud.com is not liable for any data loss or corruption.
Gigocloud.com shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services.
Our total liability to you for any claim shall not exceed the amount paid by you for the Services in the past six (6) months.
You agree to indemnify and hold Gigocloud.com, its affiliates, and its employees harmless from any claims, damages, or losses arising from your use of our Services or violation of these Terms.
We reserve the right to update or modify these Terms at any time. Any changes will be effective upon posting on our website. Your continued use of our Services after such changes constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of Nigeria. Any disputes arising from these Terms shall be resolved exclusively in the courts of Nigeria.
If you have any questions about these Terms, please contact us at:
Email: info@gigocloud.com
This Service Level Agreement (SLA) outlines the terms and conditions under which Gigocloud.com ("Provider") will deliver web hosting services to the Customer. This SLA is a binding agreement and is incorporated into the Terms of Service (TOS) of Gigocloud.com.
Gigocloud.com provides web hosting services, including but not limited to shared hosting, VPS hosting, dedicated servers, and cloud hosting. This SLA covers the availability, performance, and support for these services.
Gigocloud.com guarantees a 99.9% uptime for all hosting services, excluding scheduled maintenance and circumstances beyond our control (e.g., force majeure events).
Uptime Calculation:
Uptime is calculated based on the total time in a calendar month, excluding scheduled maintenance and force majeure events.
Formula:
Uptime % = (Total Minutes in Month - Downtime) / Total Minutes in Month * 100
Scheduled Maintenance:
Scheduled maintenance will be communicated at least 48 hours in advance and will not exceed 4 hours per month.
Gigocloud.com provides 24/7 customer support via email, live chat, and phone. Response times are as follows:
| Issue Severity | Response Time | Resolution Time |
|---|---|---|
| Critical (e.g., server downtime) | Within 1 hour | 4 hours or less |
| High (e.g., performance issues) | Within 2 hours | 12 hours or less |
| Medium (e.g., configuration issues) | Within 4 hours | 24 hours or less |
| Low (e.g., general inquiries) | Within 8 hours | 48 hours or less |
If Gigocloud.com fails to meet the 99.9% uptime guarantee, the Customer is eligible for a service credit as follows:
| Uptime | Service Credit |
|---|---|
| 99.0% - 99.9% | 5% of monthly fee |
| 95.0% - 98.9% | 10% of monthly fee |
| Below 95.0% | 20% of monthly fee |
Credit Request Process:
Customers must submit a credit request via email to [support@gigocloud.com] within 7 days of the incident. Credits will be applied to the next billing cycle.
The following are excluded from the uptime guarantee and credit policy:
Scheduled maintenance.
Force majeure events (e.g., natural disasters, acts of war, etc.).
Issues caused by Customer’s actions (e.g., misconfiguration, misuse of services).
Third-party services or software not provided by Gigocloud.com.
Gigocloud.com performs daily backups of all hosted data. However, Customers are encouraged to maintain their own backups.
Backup Retention: Backups are retained for 7 days.
Recovery Time: Data recovery requests will be completed within 12 hours of receipt.
Either party may terminate this SLA with 30 days’ written notice. Gigocloud.com reserves the right to terminate services immediately for violations of the Terms of Service (TOS).
Gigocloud.com’s total liability under this SLA is limited to the total fees paid by the Customer for the affected service during the month in which the incident occurred.
Gigocloud.com reserves the right to amend this SLA at any time. Customers will be notified of changes via email or through the Gigocloud.com website.
By using Gigocloud.com’s services, the Customer agrees to the terms outlined in this SLA.
Contact Information:
Gigocloud.com
Email: [support@gigocloud.com]
Phone: [Insert Phone Number]
Website: [www.gigocloud.com]